Privacy Policy
Last updated: July 18, 2026
Untangl Group ("Untangl," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit untanglgroup.com (the "Site") or contact us, how we use it, and the choices you have. By using the Site, you agree to the practices described here.
1. Information we collect
Information you give us. When you submit our booking or contact form, we collect the details you provide — typically your name, email address, phone number, company name, the type of help you're looking for, company size, and any message you send us.
Information collected automatically. Like most websites, our hosting provider may automatically log basic technical data such as your IP address, browser type, device information, referring pages, and the dates and times of your visits. This is used for security and to keep the Site running reliably.
2. How we use your information
- To respond to your inquiries and schedule discovery calls;
- To provide, maintain, and improve the Site and our services;
- To communicate with you about your request or our work together;
- To protect the security and integrity of the Site;
- To comply with legal obligations.
We do not sell your personal information, and we do not use it for advertising.
3. Legal basis and consent
We collect and use your personal information with your consent (for example, when you choose to submit a form), or where we have a legitimate business interest in responding to you and operating the Site, consistent with applicable Canadian privacy law including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
4. Service providers
We use trusted third-party providers to operate the Site and communicate with you — for example, our website host and form-handling provider, and our email provider. These providers process information only as needed to perform services for us and are expected to safeguard it. Some providers may store or process data outside of Canada.
5. Data retention
We keep the information you submit only as long as needed to respond to you, carry out any resulting engagement, and meet legal or record-keeping requirements. When it's no longer needed, we take reasonable steps to delete or anonymize it.
6. Security
The Site is served over encrypted HTTPS, and we take reasonable administrative and technical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or update it, or request that we delete it. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
8. Cookies and analytics
The Site aims to keep tracking to a minimum. If we introduce analytics or cookies in the future, we will update this policy. Most browsers let you control or block cookies through their settings.
9. Third-party links
The Site may link to third-party websites we don't control. We're not responsible for the privacy practices of those sites, and we encourage you to review their policies.
10. Children's privacy
The Site is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above. Material changes will be reflected on this page.
12. Contact us
Questions about this policy or your personal information? Reach us at info@untanglgroup.com. Untangl Group is based in Vancouver, British Columbia, Canada.